Customer Service Evaluation
General Medical Council (GMC) · United Kingdom
Key facts
- Contract value
- £100,000
- Awarded
- 22 Oct 2017
- Contract starts
- 31 Oct 2017
- Contract ends
- 30 Oct 2019
- Procedure
- Open procedure
- Buyer type
- Health
Awarded to
| Supplier | Value |
|---|---|
| Cga | £100,000 |
Description
GMC is seeking external support in evaluating the quality of our customer service. We have an immediate activity to evaluate the registration process for overseas doctors, but this is likely to repeated on other organisational processes. A summary of the main customer service interactions is included within this tender pack. For each evaluation, we will be seeking to benchmark our current standard of customer service and understand areas for improvement.
Categories (CPV)
- 79411000 General management consultancy services
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