Interim IT Support Assistant
The Water Services Regulation Authority · West Midlands
Key facts
- Contract value
- £10,107
- Awarded
- 25 Sep 2018
- Contract starts
- 07 Oct 2018
- Contract ends
- 28 Dec 2018
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| CERTES COMPUTING LTD | £10,107 |
Description
Role Description
⢠Customer Service focussed ⢠Service Desk Analyst tasks ⢠Answer the service desk phone - log all incidents and service requests in Service Manager ⢠Monitor the service desk inbox - if any email submissions come in which are incidents or service requests, log them into Service Manager ⢠Dealing with 1st line support calls - resolving issues with Office 2013 suite of applications - Word, Excel PowerPoint, Outlook ⢠Install image to new Surface Pro computers (someone else will need to add them into SCCM) ⢠Deal with hardware incidents - e.g. docking station problems, monitor issues, replacing keyboards and mice etc ⢠Assist with any video conferencing setups required and resolving issues ⢠Configuring iPhones for new starters ⢠Configuring profiles on Surface pros for new starters ⢠Updating all asset movements in the asset lists ⢠Assist with disposal of redundant IT kit ⢠USB disk audit
Additional information: For further information, please contact: [email protected]
Categories (CPV)
- 79620000 Supply services of personnel including temporary staff
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