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Tenfell
Awarded contract
Published 11 Jan 2018

Understanding the experiences of online tax account users with business and personal tax requirements

H M REVENUE & CUSTOMS · United Kingdom

Key facts

Contract value
£26,835
Awarded
14 Dec 2017
Contract starts
19 Dec 2017
Contract ends
30 Apr 2018
Procedure
Call-off from a framework agreement (framework)
Buyer type
Central government

Awarded to

SupplierValue
IPSOS RESEARCH LTD£26,835

Description

Assignment under the Market Research Framework MR130001.

This is a small qualitative piece of research to explore the experience of online tax account users who have both business and personal tax requirements. It will seek to understand the experience and preferences of these customers in accessing and managing their different tax affairs online, whether there are any particular points of confusion or frustration, and how the experience could be improved

Categories (CPV)

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