Social Security Scotland - Provision of 39 Client Advisors - Glasgow
Social Security Scotland · Scotland
Key facts
- Contract value
- £2,765,523
- Awarded
- 06 Jul 2026
- Procedure
- Open procedure
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Venesky Brown Ltd | £2,765,523 |
Description
The provision of 39 client advisors located in Glasgow, providing the following services: - Through inbound and outbound calls, will provide clients with accurate information in a warm and friendly way. - Will also interact with clients online via webchat, email and may have the opportunity to engage with clients face-to-face. - Will process client applications in a timely and efficient manner making sure their details are correct, and they have supplied all the required information. - Will process payments, client requests, record case updates accurately and arrange appointment bookings. - Will be expected to maintain accurate and up-to-date information on all cases and be involved in the drafting of client letters. - Will handle sensitive and personal information confidentially. This is really important to safeguard client and colleague data. - Will work as part of a team to record client feedback and resolve or escalate customer queries and complaints. - Will be working as part of a wider network within the organisation and will help and support colleagues and Team Managers to provide an efficient and high-quality service to all clients.
Categories (CPV)
- 79620000 Supply services of personnel including temporary staff
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