Preliminary Market Consultation (PMC) associated with Prior Information Notice (PIN) for the provision of AI for Local Government and Customer Services Centre Solutions.

Without prejudice to competition in the marketplace, the purpose of this process will be to examine and consider the various technical and commercial options which might present themselves through a competitive tender process to be advertised in the near future. This exercise is being carried out in accordance with Art. 40 of Directive 2014/24/EU. The Contracting Authority is seeking to identify potential partners with expertise in Generative AI within a Microsoft enterprise environment. Public-sector experience across the EU is welcome but not essential. This PMC builds on our work through the GenAI Lab in partnership with ADAPT and our proof-of-concept projects. Key focus areas include, but are not limited to:  Working with large volumes of unstructured data.  Querying of organisation documents.  Utilisation of retrieval augmented generation to improve administrative processes.  Creation of chatbots to assist in a number of organisational functions.  Reducing hallucinations and improving accuracy through guardrails and retrieval-augmented generation (RAG).  Experience with Microsoft enterprise integration (Azure, Microsoft 365, Teams, Dynamics)  Building standalone/custom models in public-sector environments, specifically as it pertains to administrative tasks and functions.  Supporting upskilling of Council staff to use these applications.  Manage and sustain these AI applications. Please note that this is not a call for competition and no tender documents are available at this stage. Also the process will not be utilised in order to preclude participation in any future competition to be conducted by Dublin City Council. Without prejudice to competition in the market places, the purpose of this Market Consultation will be to examine and consider the various technical and commercial options which might present themselves through a competitive tender process to be advertised in the near future. The Market Consultation may also assist Dublin City Council in the development of the procurement strategy for any subsequent competition. For further information please refer to documentation and questionnaire available to download from www.etenders.gov.ie ­- Preliminary Market Consultation (PMC) associated with Prior Information Notice (PIN) for The provision of AI for Local Government and Customer Services Centre Solutions - ­Resource ID 6986656. Dublin City Council asks interested participants to respond to the questionnaire available to download under the 'Preliminary Market Consultation associated with Prior Information Notice Market Consultation available on www.etenders.gov.ie ­ Resource ID 6986656. Responses to the Questionnaire must be submitted by Monday 15th December 2025 at 12pm noon Irish time All responses must be submitted via www.etenders.gov.ie ­- Resource ID: 6986656. Queries must be submitted via the messaging system for the Preliminary Market Consultation associated with this Prior Information Notice by Monday 1st December 2025 at 12pm noon Irish time. For further information please refer to documentation available at www.etenders.gov.ie ­- Resource ID 6986656