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Tenfell
Awarded contract
Published 27 Jan 2026

Revenues & Benefits IT processing core system

London Borough of Waltham Forest · London

Key facts

Awarded
28 Aug 2025
Contract starts
31 Aug 2025
Contract ends
31 Aug 2032
Procedure
Direct award
Buyer type
Local government

Awarded to

SupplierValue
Capita Business Services—

Description

Revenues & Benefits software solution is the primary IT system that support the full end-to-end administration of, via wide ranging functions and processes across multiple contact channels, resident accounts & cases within the borough for:\r • billing, collection and enforcement for Council Tax, National Non-Domestic Rate (Business Rates), Business Improvement Districts (BIDs), Housing Benefit Overpayments\r • entitlement, assessment, and payment of Housing Benefit, Council Tax Support, Discretionary Housing Payment, Discretionary Council Tax Hardship and Local Welfare Assistance\r • entitlement assessment of Free School Meals\r Customer Resolution Centre and Business Support staff access MRI Revenues & Benefits on a permissioned basis for a subset of administration activities specific to their own roles & responsibilities.

Categories (CPV)

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