Provision of Genesys Cloud Contact Centre
Department for Business & Trade · London
Key facts
- Contract value
- £322,687
- Awarded
- 25 Aug 2026
- Contract starts
- 26 Aug 2026
- Contract ends
- 01 Sep 2027
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| BRITISH TELECOMMUNICATIONS LIMITED | £322,687 |
Description
Provision of the Genesys Cloud Contact Centre to support the newly created Fair Work Agency. This contract was procured through RM6116. The committed first year spend is £133,386.67 (ex VAT). The first year of the contract formally begins once the system is live. The contract value is set to cover any additional spend that may be required through the service in the first year, as well as the potential spend for the second optional year of the contract.
Categories (CPV)
- 64220000 Telecommunication services except telephone and data transmission services
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