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Tenfell
Awarded contract
Published 14 Oct 2025

Security Services at Whitecross Road

Citizen Housing Group Limited · United Kingdom

Key facts

Contract value
£200,000
Awarded
31 Jul 2025
Contract starts
03 Aug 2025
Contract ends
31 Mar 2027
Procedure
Call-off from a framework agreement (framework)
Buyer type
Housing

Awarded to

SupplierValue
MadiganGill Resource Limited£200,000

Description

The role is primarily to provide Out of Hours Security for the building at Whitecross Road and its residents, and to be a direct and visible point of contact for customers, staff, visitors, contractors etc. The Concierge Security Team will also be a point of contact for residents who may require support in an emergency or crisis situation and liaise with emergency services as appropriate They will ensure that a high standard and professional service is given and will work jointly with partner organisations (for example, with support providers) and work in line with relevant Citizen policies and procedures

• Providing a security presence at the scheme. • Monitoring door entry and CCTV cameras. • Only allowing access to licensees or professionals only. • Blocking scheme access for any unauthorised persons. • Reporting and dealing with any emergency repairs / contractors and allowing access as and when required. • Dealing with any activation of the fire alarm system, Evacuation, resetting fire alarm panel when safe. • Dealing with Emergencies and the various Emergency services as required. • Tackling any minor ASB before escalates out of control, I: E Noise. • Hourly walk around the scheme and checking all areas of the building and the perimeter including external areas. • Completion of MG security logs at the end of each shift to hand back to Citizen & Herefordshire Council staff. • Provide access to first aid supplies in the office, including defib, naloxone pens as required (MG staff are first aid trained )

Categories (CPV)

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