BHCC DH Digital Transformation Programme Consultancy 26/27
Brighton & Hove City Council · South East
Key facts
- Contract value
- £900,124
- Awarded
- 30 Mar 2026
- Contract starts
- 31 Mar 2026
- Contract ends
- 31 Mar 2027
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Local government
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| Reed Talent Solutions Limited (trading as Consultancy+) | £900,124 |
Description
Currently, customer information exists in multiple unconnected sources to differing levels of data quality. This results in a reduced holistic view of our customers, impairing their ability to provide efficient services and a good customer experience. It also gives a reduced ability to use analytics to determine how best to target services.
By undergoing this Digital Program, Brighton and Hove City Council's high-level objectives are to achieve the following:
- Services to be available online where possible and are easy to find. - Council information systems to be joined up appropriately to make it easier for customers. - The data and knowledge that the council collects will be used to understand and improve services for customers.
The high-level outputs of the provider are:
- Assist with rationalised, consistent, and customer focussed provision of searchable information via the website - Assist with improved, secure, logical and rationalised transaction services - Assist with simplified customer journeys - Assist with the capture of consistent, accurate information - Assist with the centralised and consistent management of transactions and corporate visibility of individual customer contact - Assist with creating centralised databases of customers, property and organisations - Assist with service configurable views of customer transactions and data - Assist with modular digital solutions that can scale across the organisation
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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