Provision of an Outsourced Contact Centre and Business Services
Crown Commercial Service · United Kingdom
Key facts
- Contract value
- £73,910,000
- Awarded
- 09 Feb 2026
- Contract starts
- 02 Feb 2026
- Contract ends
- 01 Feb 2028
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| Serco Ltd | £73,910,000 |
Description
This contract will provide customer contact services to a range of Home Office Customers. These services will include, but are not limited to telephony, webchat, email. HM Passport Office, Visa Status & Information (VSI) and Ministry of Defence (MOJ) are
Categories (CPV)
- 72222300 Information technology services
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