Contact Centre Scripting and Diagnostics
GreenSquareAccord Limited · West Midlands
Key facts
- Contract value
- £90,435
- Awarded
- 03 Aug 2026
- Procedure
- Award procedure without prior publication of a call for competition
- Buyer type
- Housing
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| OMFAX SYSTEMS LIMITED | £90,435 |
Description
GSA require implementation of a customer service scripting and diagnostics platform to provide guided workflows, consistent decision making, and improved first contact resolution. The solution will create a single source of truth for customer interactions, streamline repairs and service requests, reduce complaints and escalations, and enhance operational insight through improved data capture, automation, reporting, and integration with GSA's existing housing management systems.
Categories (CPV)
- 72263000 Software implementation services
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