Contact Centre Services
Kent County Council · South East
Key facts
- Contract value
- £9,142,634
- Awarded
- 17 Nov 2025
- Contract starts
- 31 Mar 2026
- Contract ends
- 31 Mar 2030
- Procedure
- Competitive procedure with negotiation (above threshold)
- Buyer type
- Local government
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| Capita Business Services | £9,142,634 |
Description
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available.
Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include:
• 24 hours, 7 days a week service provision (essential provision only Out of Hours) • key telephony services for KCC's customer contacts • Emergency calls • Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way
Categories (CPV)
- 79512000 Call centre
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