IT Service Management Platform (ITSM) Delivery Partner (Discovery to Implementation)
Maritime and Coastguard Agency · South East
Key facts
- Contract value
- £147,500
- Awarded
- 20 Jul 2025
- Contract starts
- 27 Jul 2025
- Contract ends
- 30 Apr 2026
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| ILLUMINET SOLUTIONS LIMITED | £147,500 |
Description
The MCA requires an outcome-based service from a supplier with the expertise and capacity to support the end-to-end replacement of its current IT Service Management (ITSM) solution. This includes gathering and analysing business requirements, defining and validating the expected benefits, preparing for and supporting a competitive tender process to procure the new ITSM tool, and subsequently delivering an outcome-focused implementation of the chosen solution.
The aim is to ensure a seamless and effective transition to a modern ITSM platform that aligns with the agency's strategic direction and operational needs.
This contract was awarded following a G-Cloud 14 buying process.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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