Case Management System and Online Customer Web Portal
Key facts
- Contract value
- €2,972,066
- Awarded
- 15 Dec 2025
- Contract starts
- 15 Dec 2025
- Contract ends
- 15 Dec 2029
- Procedure
- Open procedure
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Ernst and Young_86592_(Main Account) | €2,972,066 |
Description
In summary, the Services comprises: Procurement and implementation of a Complaints Management System (CMS) that includes a user-friendly front-end web portal for both customers (individuals and business entities alike), along with a robust back-end workflow system to efficiently manage and resolve cases. The CMS will serve as a central platform for complaint submission, tracking, and resolution, enhancing our ability to deliver timely and effective responses to all stakeholders. The request is also seeking a service support agreement for 3 years after the service is implemented. Estimated value of the contract over the full term is €2M-€5M.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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