The provision of managed IT services
Railway Housing Association & Benefit Fund · North East
Key facts
- Contract value
- £206,950
- Awarded
- 29 Jul 2026
- Contract starts
- 29 Jul 2026
- Contract ends
- 30 Sep 2027
- Procedure
- Below threshold - limited competition
- Buyer type
- Housing
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| ITC Service Limited | £206,950 |
Description
Following market exit by the incumbent, Civica, we are appointing a single managed service partner to support our IT estate end to end, to replace them. In summary, we need a partner who will provide reliable day-to-day support with root-cause fixes, keep us secure and compliant in a way proportionate to our size, modernise our connectivity, help us get more value from Microsoft 365, and act as a cost-conscious strategic advisor as we move towards a "SaaS First" model. The service must be deliverable and affordable for an organisation of our size, being roughly 40 staff, around £5m turnover and around 1,620 homes, rather than an enterprise-grade build we could not justify or sustain.
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