ITEP1221 - Microsoft Unified Support Renewal 2026-2027
National Highways Limited · West Midlands
Key facts
- Contract value
- £614,425
- Awarded
- 12 Aug 2026
- Contract starts
- 13 Aug 2026
- Contract ends
- 16 Aug 2027
- Procedure
- Direct award
- Buyer type
- Central government
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| Microsoft Ltd | £614,425 |
Description
The Commercial & Procurement Strategy (CPS) sets out procurement for a Business As Usual (BAU) annual contract renewal for Microsoft Unified Support (MUS) for one year from August 2026. This is a continuation of an existing Microsoft vendor support arrangement. It is not a new technology initiative, new product build, new service design, or request for DTC solutioning. Requirement Overview National Highways relies on MUS to support business-critical Microsoft services and complex incidents across the organisation. MUS provides: • vendor-level support for Microsoft 365 • Teams • Exchange Online, Dynamics 365, Azure • On-premises infrastructure Without renewal National Highways would lose direct vendor support for complex incidents.
Categories (CPV)
- 72261000 Software support services
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