Service Quality Inspections and System
GA TRAINS LIMITED · London
Key facts
- Estimated value
- £550,000
- Engagement closes
- 30 Jul 2026
- Contract ends
- 31 Mar 2029
- Buyer type
- Utilities & transport
- Source
- Find a Tender
Description
GA Trains Limited intends to undertake an open tender for the provision of a comprehensive and independent Service Quality audit programme. This programme will deliver consistent and objective assessments of stations and train services against defined standards and criteria. As part of this procurement, GA is also seeking a technology-enabled solution to support the efficient capture, reporting, and management of audit findings. The solution must integrate with GA's contractor management systems, enabling the timely resolution of identified issues and supporting effective, ongoing performance monitoring. The appointed (sole) supplier will be responsible for generating reliable performance insights that drive continuous improvement, enhance the overall customer experience, and provide assurance that Service Quality standards are consistently achieved.
Categories (CPV)
- 48000000 Software package and information systems
- 71630000 Technical inspection and testing services
- 72222300 Information technology services
- 72225000 System quality assurance assessment and review services
- 72250000 System and support services
- 72316000 Data analysis services
- 79212000 Auditing services
- 79311200 Survey conduction services
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