Establishment and Management of Water Industry Consumer Panels in England and Wales
Consumer Council for Water · West Midlands
Key facts
- Contract value
- £799,132
- Awarded
- 30 Sep 2025
- Contract starts
- 30 Sep 2025
- Contract ends
- 30 Sep 2029
- Procedure
- Competitive flexible procedure
- Buyer type
- Central government
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| Taylor McKenzie Research & Marketing Ltd | £799,132 |
Description
CCW intends to appoint a Supplier to establish, manage and operate 16 independent water industry consumer panels across England and Wales; one panel for each water company in accordance with the Water (Special Measures) Act 2025 . These panels will consist of domestic water and wastewater consumers. They will be used to provide regular feedback on the performance of water companies and other issues of concern to water consumers such as value for money, billing, environmental concerns and support for vulnerable consumers. The panels will engender an understanding of consumer's views on issues of concern to domestic water consumers and identify service improvements consumers want from water companies.
Categories (CPV)
- 73110000 Research services
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