Complaints Handling Satisfaction Survey
Key facts
- Estimated value
- £120,000
- Closing date
- 21 Feb 2025
- Contract starts
- 24 Mar 2025
- Contract ends
- 31 Mar 2029
- Procedure
- Open procedure (below threshold)
- Buyer type
- Central government
- Source
- Contracts Finder
Description
The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.
Categories (CPV)
- 79311000 Survey services
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