Patient/Citizen Communication, Engagement & Hybrid Mail Solutions
NHS SHARED BUSINESS SERVICES LIMITED · London
Key facts
- Awarded
- 15 Feb 2026
- Contract starts
- 16 Feb 2026
- Contract ends
- 15 Feb 2030
- Procedure
- Open procedure (framework)
- Buyer type
- Health
- Source
- Find a Tender
Awarded to 33 suppliers
| Supplier | Value |
|---|---|
| NETCALL TECHNOLOGY LIMITED | — |
| PSL Print Management Ltd | — |
| Aire Logic Limited | — |
| MBA Group Limited | — |
| Riviam Digital Care | — |
| CINOS LIMITED | — |
| EBO.AI (UK) LTD | — |
| IMIMOBILE EUROPE LIMITED | — |
| iMail Comms Ltd | — |
| ICNH LTD | — |
| ATTEND ANYWHERE PTY LTD | — |
| CONTINUOUS DATAPRINT (U.K.) LIMITED | — |
| ZESTY LIMITED | — |
| MED AUTOMATION LTD | — |
| SYNERTEC LIMITED | — |
| Harlow Printing Limited T/A Harlow Solutions | — |
| Paragon Customer Communications (London) Ltd. | — |
| SERVICE LEVEL MANAGEMENT LIMITED | — |
| X-ON HEALTH LIMITED | — |
| ResQ Ltd | — |
| Trinsic Ltd | — |
| Civica UK Limited | — |
| Allied Publicity Services (Manchester) Limited | — |
| Ricoh UK Ltd | — |
| CFH DOCMAIL LTD | — |
| Picker Institute Europe | — |
| PENPOLE CONSULTING LTD | — |
| Webpost Ltd | — |
| OPUS TRUST MARKETING LIMITED trading as Adare SEC | — |
| Serco Ltd | — |
| IQVIA LTD | — |
| IWGC LIMITED | — |
| SOCIALOPTIC LTD | — |
Description
NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework. NHS Shared Business Services Limited (NHS SBS) has put in place a Framework Agreement for the provision of Procurement of Patient Communication, Engagement & Hybrid Mail Solutions and related Goods and Services for Healthcare to be used by NHS SBS Approved Organisations. Our Approved Organisation list can be found on: https://www.sbs.nhs.uk/services/framework-agreements-categories/ The framework includes: Lot 1 - Online (Digital) Communication Internet based online digital communication services and platforms such as smartphone applications, online Patient Engagement Portals (PEP), digital letters, digital delivery of correspondence and predictive analytics. Lot 2 - Messaging The provision of automated one way and two way messaging solutions including mobile messaging (SMS) and digital messaging platforms. Lot 3 - Voice The provision of an Agent Calls service based from Call Centres, providing the ability to make outbound contact and respond to an incoming contact or route the contact to a predefined destination. The scope also includes provision of automated one way and two way interactive voice recognition (IVR) services which can cater for different nationalities. The solutions can also cater for hard of hearing patients or are unable to communicate with IVR in the usual manor. Lot 4 - Hybrid Mail The provision of on and off-site bulk and traditional hybrid mail. Hybrid Mail Solutions provide alternative options to the physical print of mail items, including but not limited to SMS, email, or secure internet communications. Lot 5 - Patient/Citizen Experience Solutions are typically automated internet based online digital feedback services such as web based solutions and smartphone applications. This lot can include Friends & Family Test Service (FFT), surveys or any other services associated with surveys & feedback Lot 6 - Workforce Communications The provision of an automated one way and two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as fax machines and analogue pagers. Lot 7 - Combined Solutions Combined end-to-end communications that can include elements from any of the previous Lots.
Categories (CPV)
Similar open tenders
Conwy County Leisure Facilities CCTV Supply and Install
Location: WalesBuyer: Conwy County Borough Council
Open tenderCloses 26 Nov, 202621 daysValue £100.00kSource Find a TenderConwy County Borough Council is seeking to appoint a suitably qualified and experienced contractor for the supply, installation, commissioning, configuration and 3year maintenance of CCTV systems across seven leisure facilities operated by the Authority. The project forms part of the Council's investment programme to i
Digital Connectivity Programme - 1gb Broadband Install and Service Delivery
Location: ScotlandBuyer: North Lanarkshire Council
Open tenderCloses 8 Dec, 202633 daysValue £85.45mSource Find a TenderNorth Lanarkshire Council (the “Council”) is undertaking a major digital transformation programme to deliver gigabit capable broadband connectivity to approximately 37,000 Council owned social housing properties across the authority area. The programme is a core component of the Council’s Digital Connectivity Masterpla
Term Service Contract for the Installation, Maintenance, Periodic Inspection and Servicing of CCTV Systems
Location: Yorkshire and the HumberBuyer: East Riding of Yorkshire Council
Open tenderCloses 9 Dec, 202634 daysValue £672.00kSource Find a TenderInstallation, maintenance and periodic inspection and testing of Closed Circuit Television Systems (CCTV Systems) in various occupied operational council properties located within the geographical boundaries of the East Riding of Yorkshire.
PURCH3035 Provision of Digital Two-Way Radio Communications System and Infrastructure
Location: ScotlandBuyer: University of Glasgow
Open tenderCloses 25 Nov, 202620 daysSource Public Contracts ScotlandPURCH3035 Provision of Digital Two-Way Radio Communications System and Infrastructure Tender documents available from Public Contracts Scotland. Tender returns should be submitted via Public Contracts Scotland, no paper copies will be accepted. Should paper tenders be submitted, they will be rejected. Further to this
Saltash Guildhall Internal Works
Buyer: Saltash Town Council
Open tenderCloses 30 Nov, 202625 daysSource Contracts FinderSaltash Town Council is seeking tenders from suitably qualified contractors for internal remodelling works at the Guildhall, Lower Fore Street, Saltash. The project comprises refurbishment and adaptation works to support revised council operations and meeting functions, including: Manufacture and installation of besp
Purchase of 475 Smartphones for MKCC
Location: South EastBuyer: Milton Keynes City Council
Open tenderCloses 19 Nov, 202614 daysValue £98.00kSource Find a TenderMilton Keynes City Council are currently out to tender for the provision of 475 Smartphones for Sheltered Housing and ICT staff. Suppliers that would like to take part in this tender process are invited to "Express Interest" upon which they will be given access to the full tender documentation through this e-tendering