South Norfolk Council: Customer Relation Management Software Package
East Suffolk Council · East of England
Key facts
- Closing date
- 02 Dec 2024
- Contract starts
- 30 Apr 2025
- Contract ends
- 29 Apr 2032
- Procedure
- Competitive procedure with negotiation (above threshold)
- Buyer type
- Local government
- Source
- Contracts Finder
Description
South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils' delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them.
East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council and Broadland District Council.
Additional information: The tender documentation is free to access on the following link.
https://in-tendhost.co.uk/eastsuffolk
Delivery Notes
The contract period will be between April 2025 and April 2030 (5 years) with additional optional extensions of 2 years (5+1+1 in total).
Is a Recurrent Procurement Type? : No
Categories (CPV)
- 72212100 Industry specific software development services
- 48333000 Contact management software package
- 48217000 Transaction-processing software package
- 48100000 Industry specific software package
- 72212445 Customer Relation Management software development services
- 48219300 Administration software package
- 48445000 Customer Relation Management software package
- 72212211 Platform interconnectivity software development services
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