Patient Healthcare Communications and Related IT Services Framework
NHS Commercial Solutions · United Kingdom
Key facts
- Estimated value
- £1,400,000,000
- Contract starts
- 02 Dec 2025
- Contract ends
- 01 Dec 2033
- Procedure
- Open procedure (above threshold)
- Buyer type
- Health
- Source
- Contracts Finder
Description
The Patient and Healthcare Communications and Related IT Services project will encompass a suite of services which will help health-care suppliers deliver improved and modern care for patients in a post Covid-19 world. Amongst others, it will ensure commitment to delivering modern, efficient, and patient-centered care in a digital age. This is a replacement for the current NHSE 'Endorsed' framework.
NHS in its long-term plan, has committed to a digital transformation agenda, aiming to leverage technology to enhance efficiency, improve patient experience, and deliver more personalised care.
The UK Government mandates all digital services and IT systems used by the NHS to meet a clear set of open standards. Thus any system which does not meet these standards will be phased out.
This is a replacement of the existing NHS England endorsed FWA accredidated by 'NHS Framework Strategy Recommendation' programme.
The beneficiaries of the services are NHS Patients receiving Healthcare Services, service users or Citizens within a Local or Central Government organisation within the wider Public Sector Organisations.
The framework will be divided into 13 lots, as follows:
Lot 1: Patient Messaging Services
Lot 2: Medical Messaging Application (Pager Replacement)
Lot 3: Kiosk Display (Digital Signage)
Lot 4: Patient Check-In and Queue Management System
Lot 5: App Development Services
Lot 6: Social Marketing Services
Lot 7: Video Conferencing System
Lot 8: In-patient Infotainment Management System
Lot 9: Medical Representative Check-In Software System
Lot 10: Lone Worker Safety & Kits
Lot 11- Streamlined Patient Pathways/flow
Lot 12- Artificial Intelligence-enabled Digital Care systems
Lot 13: Bespoke Services
Categories (CPV)
- 31682230 Graphic display panels
- 35120000 Surveillance and security systems and devices
- 48000000 Software package and information systems
- 72000000 IT services: consulting, software development, Internet and support
- 72230000 Custom software development services
- 72261000 Software support services
- 48983000 Development software package
- 48481000 Sales or marketing software package
- 32510000 Wireless telecommunications system
- 48515000 Video conferencing software package
- 64200000 Telecommunications services
- 64216100 Electronic message services
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