Digital Family Hub
West Berkshire Council · South East
Key facts
- Engagement closes
- 16 Jul 2025
- Contract ends
- 30 Aug 2028
- Buyer type
- Local government
- Source
- Find a Tender
Description
West Berkshire currently uses the West Berkshire Directory to provide families with a single, accessible source of information about local services. Some online features, such as booking and payment options, have been introduced to support residents in accessing services. However, these do not meet the full requirements of the Department for Education’s (DfE) for a universal front door. Family Hubs must be built around three core delivery principles: Access, Relationships, and Connections. Each area is expected to meet minimum standards to provide digital access to information, guidance, and support across all aspects of the programme. This includes offering a universal ‘front door’—a one-stop shop for family support services that integrates both physical and virtual access. To meet and exceed these expectations, West Berkshire’s Family Hubs are seeking a digital transformation solution. The goal is to go beyond the DfE’s minimum requirements and deliver broader improvements to the local digital infrastructure, enabling more coordinated, effective support for early intervention, prevention, and family services across partner organisations.
Categories (CPV)
- 48190000 Educational software package
- 48200000 Networking, Internet and intranet software package
- 48300000 Document creation, drawing, imaging, scheduling and productivity software package
- 48510000 Communication software package
- 48900000 Miscellaneous software package and computer systems
- 72000000 IT services: consulting, software development, Internet and support
- 72212211 Platform interconnectivity software development services
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