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Tenfell
Awarded contract
Published 13 Mar 2025

Understanding Fixed, Mobile and OCS voice calls among businesses

OFCOM · United Kingdom

Key facts

Contract value
£104,995
Awarded
31 Jan 2025
Contract starts
04 Feb 2025
Contract ends
30 Jun 2025
Procedure
Call-off from a framework agreement (framework)
Buyer type
Central government

Awarded to

SupplierValue
Strat7 Limited, trading as Jigsaw Research£104,995

Description

This research is required to explore the use and perceptions of OCS, including both voice-only and video calls, in an SME business context. We are specifically interested in businesses' use and perception of OCS in comparison to traditional fixed and mobile voice services, to understand the place and function of both OCS and traditional telecoms services in the voice calls markets. In light of the growing use of OCS, we want to understand how the perception and use of those services have changed among SME businesses, particularly any notable changes since the 2021 WVMR.

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