Owned Plant Maintenance Services

Scope of Services for Plant Maintenance

Workshop / Repair Network  Coverage for entire Cadent footprint or specific network bidding for Provisions around collection & delivery  Provision for out of hours servicing when necessary

Tyre Replacement service  Supplier will provide fixed and mobile provisions across all of Cadent's Plant assets / footprint 24/7/365

Document management of Cadent Owned Vehicles  Checking, filing and storing of original maintenance records from all garages  Filing and storage of statutory certificates  Upload copies of documentation and certificates into platforms/portals including the Cadent Asset Database   SLA on compliance documentation being uploaded onto portals e.g. Loler Certificates within 48 hours.  Production and storage of defect rectification documents.

Scheduled Maintenance   Producing and sending invites for scheduled maintenance Providing garage booking support including provisions for collection and delivery on all asset types   Providing bookings for main dealers (manufacturers safety recalls)  Management of missed appointments via daily reports  Management of LOLER inspections booking for plant Management of trailer mandatory brake testing following intervention with the brake system  Will establish a communication with Manufacturers to ensure that recalls and campaigns are merged into the safety inspection plan.

Cost Control & Workflow  Guide times for standard servicing and repair items  Producing detailed additional authority requests for onward delivery to Cadent for approval.  Processing authority once approval is given  Obtain prior approval before incurring expenditure beyond agreed levels.  Liaising with Manufacturers for warranty management  Job estimate and authority to be submitted in a timely manner (SLA) Evaluation of job estimates ensuring unessential work is kept to a minimum without compromising compliance, safety, quality and VOR time

Technical support  Issuing and managing manufacturer safety recalls  Producing bespoke inspection/service sheets Supporting with technical bulletins  Supporting with technical skill, advice and compliance  Recommendations on proactive campaigns on preventative maintenance, reducing VOR time  Actively support Cadent campaigns and safety recalls  Route cause analysis for major failures - engineering investigation and reports provided for Cadent

General   Resource - Cadent need:  Account Manager  Competent persons to manage Cadent defects  Support Cadent in each Network and ensure all support is Network aligned 0800 - 1800hrs Customer support via telephone and email  Supply and resource single point of contact Driver Helpline number (freephone) providing 24/7/365 coverage including recovery  Escalation management   Provision of breakdown services 24/7/365 for all Cadent plant