Digital Customer Experience Strategy Partner
The University of Manchester · North West
Key facts
- Estimated value
- £200,000
- Closing date
- 17 Jan 2025
- Contract starts
- 01 Mar 2025
- Contract ends
- 30 Jun 2025
- Procedure
- Open procedure (above threshold)
- Buyer type
- Education
- Source
- Contracts Finder
Description
The University of Manchester is embarking on an ambitious programme to redefine its external digital engagement. This initiative goes beyond a website design, aiming to create a seamless, personalised digital experience for diverse audiences, from prospective students to research partners and alumni.
We are looking for an experienced strategic partner to co-create a long-term roadmap and target operating model that sets us up for success. The strategy will help us advance our digital capabilities, integrate advanced technologies such as AI and CRM, and align with our Manchester 2035 vision. With a focus on user-centred design, accessibility and operational efficiency, this transformation will position the University as a global leader in digital innovation.
Additional information: Information, formalities and necessary requirements to be met will be set out in the procurement documents, all of which are available via the University's procurement portal In-Tend - https://in-tendhost.co.uk/manchesteruniversity/aspx/Home
Is a Recurrent Procurement Type? : No
Categories (CPV)
- 72222000 Information systems or technology strategic review and planning services
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