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Published 11 Mar 2026

Mental Health Sanctuary Service

NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust) · Wales

Key facts

Buyer type
Health

Description

The contract is for an out‑of‑hours Mental Health Sanctuary Service for adults in Cardiff and the Vale of Glamorgan experiencing emotional distress or crisis. The service provides a non‑clinical safe space offering same‑day telephone and face‑to‑face support, operating daily from 5pm to 1am with appointments from 7pm. Referrals come exclusively through the 111 Press 2 mental health triage service. The provider delivers a peer‑led crisis model, manages the premises, ensures appropriate staffing, arranges transport for service users, and provides required performance and outcomes reporting to Cardiff & Vale UHB.

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About NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)

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