DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline
Department of Justice · Ireland
Key facts
- Estimated value
- £3,212,000
- Closing date
- 03 Dec 2025
- Contract ends
- 31 Mar 2029
- Procedure
- Open procedure
- Buyer type
- Central government
- Source
- Find a Tender
Description
The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating a re-procurement process for a 24-hour Domestic and Sexual Abuse (DSA) Helpline, recognising its critical role in providing immediate, confidential, and trauma-informed assistance to those in need. The Buyers are seeking to appoint a Supplier to provide and manage a 24-Hour Domestic and Sexual Abuse Helpline in Northern Ireland, 365 days a year. The service will primarily be a telephone service (using a free phone number). However, it is a requirement that other communication channels, including email and webchat, must be incorporated and that an equal level of service will be offered to those choosing to access the Helpline through these mediums. The contract is for an initial period of 3 years, followed by two optional extension periods of 2 years each. Suppliers should refer to the specification for full detail of the requirements.
Categories (CPV)
- 98000000 Other community, social and personal services
- 85000000 Health and social work services
- 85312300 Guidance and counselling services
- 85312310 Guidance services
- 98110000 Services furnished by business, professional and specialist organisations
- 98111000 Services furnished by business organisations
- 98112000 Services furnished by professional organisations
- 79512000 Call centre
- 64222000 Teleworking services
- 72590000 Computer-related professional services
- 79510000 Telephone-answering services
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