Covid 19 Vaccinations Programme - Helpline Service - Call Handling
NHS England · London
Key facts
- Contract value
- £36,200,000
- Awarded
- 11 Feb 2022
- Contract starts
- 06 Jan 2021
- Contract ends
- 31 Mar 2022
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| TELEPERFORMANCE LIMITED | £18,100,000 |
Description
The service provision is for an outbound call centre service, including call handlers and telephony support services for the delivery of the COVID-19 Vaccination Helpline which will:
1. provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and 2. provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System 3. use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS). 4. The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass
Categories (CPV)
- 79512000 Call centre
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