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Tenfell
Awarded contract
Published 13 Nov 2025

Technology Enable Care Services

Sandwell Metropolitan Borough Council · West Midlands

Key facts

Contract value
£34,672
Awarded
30 Jul 2025
Contract starts
31 Jul 2025
Contract ends
31 Jul 2028
Procedure
Call-off from a framework agreement (framework)
Buyer type
Local government

Awarded to

SupplierValue
Tunstall Healthcare (UK) Limited£34,672

Description

Call-off from the Technology Enabled Lives (TEL) Framework under Lot 3.2 Analogue - maintenance of legacy analogue telecare products.

To enable the ongoing maintenance of all hardwired community alarms at 3 different locations within Sandwell.

The maintenance plan will include: -

• Remedial maintenance service to maintain the Equipment in a satisfactory operating condition including the replacement of unserviceable parts or components • Quarterly maintenance visits to test the correct operation of the Equipment in accordance with BS5839 Part 1 Standard. • Service response will be within four hours of receipt of a service call during Normal Working Hours and for critical system failures outside of those hours. Normal Working Hours are considered 9am to 5:30pm, Monday to Friday.

Categories (CPV)

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