Unified Communication Telephony Solution
Blackburn with Darwen Borough Council · North West
Key facts
- Contract value
- £500,000
- Awarded
- 29 May 2024
- Contract starts
- 02 Jun 2024
- Contract ends
- 31 May 2031
- Procedure
- Restricted procedure
- Buyer type
- Local government
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| CINOS LIMITED | £500,000 |
Description
In response to current and emerging requirements for improved communication facilities, BDBC has decided to replace their existing Skype for Business telephony service with a Microsoft Teams telephony solution, associated SIP Direct Routing network services, and integrated to their existing on-premise Netcall contact centre.\r Tenders are invited for the supply of services in respect of Microsoft Teams Voice solution and associated SIP / Call plan network services. The successful Bidder will be responsible for providing to the Council a phase migration from BDBC's existing telephony environment to Teams Voice. The three main elements are:\r • DDI, SIP / Call plan Direct Routing network services\r • Microsoft Teams Voice (Microsoft licenses will be provided by BDBC's incumbent Microsoft Licensing partner)\r • Direct Routing SIP connection to BDBC's on-premise Netcall Liberty Converse contact centre\r To support the phased migration, BDBC are looking to engage a supplier to provide the design, any associated hardware, the installation / configuration and support services for Microsoft Teams Voice, integrated contact centre and associated SIP / Call Plan services.\r
Categories (CPV)
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