Homes England - Customer Service Improvement
Homes England · North East
Key facts
- Contract value
- £24,000
- Awarded
- 30 Jul 2024
- Contract starts
- 31 Jul 2024
- Contract ends
- 30 Aug 2024
- Procedure
- Direct award
- Buyer type
- Central government
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| DELOITTE LLP | £24,000 |
Description
The Agency are looking to set out the strategy for customer service improvement, particularly focussed on arrears handling.
A paper that outlines the strategy and focus areas needs to be developed covering: • Size & scale of portfolio • Arrears definitions • Visual end-end continuum for arrears • Summary level Gantt chart project summary to achieve the full end-end • Full RAID view
Awarded via CCS MCF3.
Categories (CPV)
- 79000000 Business services: law, marketing, consulting, recruitment, printing and security
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