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Awarded contract
Published 12 Sep 2025

HWE Non-Emergency Patient Transport Service - EEAST

NHS Hertfordshire and West Essex Integrated Care Board · East of England

Key facts

Contract value
£26,049,600
Awarded
10 Sep 2025
Procedure
Award procedure without prior publication of a call for competition
Buyer type
Health

Awarded to

SupplierValue
East of England Ambulance Service NHS Trust£26,049,600

Description

Non-emergency patient transport service (NEPTS) comprises the movement of patients who require transportation due to their medical condition and whose condition is not considered an ‘emergency’. The purpose of the Non-Emergency Patients Transport Service (NEPTS) is to provide safe, appropriate and dignified non-emergency patient transport that enables eligible patients to travel to and from healthcare settings in a reasonable time and in reasonable comfort, in appropriate vehicles with appropriately trained staff, without detriment to their condition. To confirm as per the PSR direct award process C, the existing provider is satisfying the existing contract, delivering a good service, meeting all KPIs, with no quality concerns and good outcomes and has very good feedback from patients and are likely to satisfy the new contract, and the proposed contracting arrangements are not changing from the existing contract.

Categories (CPV)

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