IT Service Management Solution (RFS22-020)
The Council of the City of Wakefield · United Kingdom
Key facts
- Contract value
- £219,380
- Awarded
- 23 Jul 2025
- Procedure
- Negotiated without publication of a contract notice
- Buyer type
- Local government
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| Alemba Ltd | £219,380 |
Description
The Council wishes to procure a software solution to support IT service management for incident, request, and problem management. The solution will include a 'self-service' portal for users to enable resolution of some issues without the need for intervention by the Councils technology teams. Secondly, the Council will use the new system to support the implementation of new working processes including asset management, configuration management database, change control, and a knowledge base. The Contract will be awarded for an initial period of 4 (four) years including implementation and go-live. After the initial period, there will two, 36 month extension options. The full Contract period shall be for a maximum of 10 (ten) years.
Categories (CPV)
- 72253000 Helpdesk and support services
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