Out-of-Hours Customer Support Services
Key facts
- Contract value
- £166,400
- Awarded
- 24 Nov 2025
- Contract starts
- 01 Jan 2026
- Contract ends
- 31 Dec 2028
- Procedure
- Below threshold - open competition
- Buyer type
- Utilities & transport
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| Journeycall Limited | £166,400 |
Description
This contract is for the provision of Out of Hours Customer Support Services to ensure continuous support for customers outside standard business hours. The service includes handling inbound customer queries, providing assistance, and escalating issues as required to maintain service continuity and customer satisfaction.
Categories (CPV)
- 79000000 Business services: law, marketing, consulting, recruitment, printing and security
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