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Awarded contract
Published 10 Dec 2025

HOCS4/00015 MILITARY PERSONNEL & VETERANS SERVICE DELIVERY CONTRACT (MP&VSDC) relating to provision of Armed Forces Pay, Pensions, other Military HR Services and Administrative Services Extension

Ministry of Defence · South West

Key facts

Contract value
£185,000,000
Awarded
18 Dec 2019
Procedure
Negotiated without publication of a contract notice
Buyer type
Central government

Awarded to

SupplierValue
Shared Services Connected Ltd£185,000,000

Description

The purpose of this notice is to publish the Authority's intention to modify the HOCS4/00015 MILITARY PERSONNEL AND VETERANS SERVICE DELIVERY CONTRACT (SDC). The SDC requirement (known during the procurement as the Future Service Delivery Contract (FSDC)) was advertised in the OJEU on 10 April 2018 https://ted.europa.eu/en/notice/-/detail/154104-2018 and contract award published in the OJEU on 21 January 2020 https://ted.europa.eu/en/notice/-/detail/29607-2020 The Contract which commenced on 1 June 2020 and is due to expire 31 May 2027, covers, at a high level: a. A variety of personnel support services for the Royal Navy, Army and Royal Air Force, in the form of Joint Personnel Administration (JPA), which is the MOD’s current Military Payroll, Expenses and HR system, and pensions; and b. The development and maintenance of a range of supporting Information system (IS) applications and elements of IS infrastructure. The aims of the SDC contract included the transformation and modernisation of these services and envisaged the expansion of the contract scope to include services currently carried out in house. More time than originally envisaged is required to complete the transformation and disaggregation programme contracted for, which has also been further impacted by legislative changes during the term affecting pensions. The Authority therefore intends to modify the contract, extending the term by a maximum duration of two years to a new longstop expiry date of 31 May 2029. During this time it is envisaged that any follow-on procurements will be conducted. It is considered that this contract modification is not a material amendment and therefore does not amount to the award of a new contract.

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