BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
City of Westminster · London
Key facts
- Estimated value
- £99,000
- Closing date
- 13 Jan 2026
- Contract ends
- 17 Jul 2026
- Procedure
- Below threshold - open competition
- Buyer type
- Local government
- Source
- Find a Tender
Description
Westminster City Council is seeking competitive bids for the delivery of this Customer Diagnostic. This approach ensures value for money, transparency, and alignment with procurement best practice. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience. For further details download the tender pack at: https://wcc.ukp.app.jaggaer.com/go/96179780019AFE7D8210
Categories (CPV)
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