Telephony and Call Centre - Teams Front End
University of Exeter · South West
Key facts
- Estimated value
- £500,000
- Engagement closes
- 03 Oct 2025
- Contract ends
- 01 Mar 2029
- Buyer type
- Education
- Source
- Find a Tender
Description
At the University of Exeter communication is key to how we engage with our students, colleagues and partners. Whilst the use of telephony has vastly reduced in recent years, with other forms of communication being more prevalent, telephony still has a place in many areas, including accommodation, estates patrol, clearing etc. Currently the University has a disparate number of Telephony systems for internal and external telephony as well as two separate call centre systems. It is intended to simplify the overall telephony system where possible and have a single provider for telephony and a single provider for call centre operations. This could be the same provider and indeed the same system if appropriate.
Categories (CPV)
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