User Research Participant Recruitment for DWP Digital

Context

The Department for Work & Pensions (DWP) is undertaking market research to understand technical capability and capacity to recruit User Research Participants for DWP Digital.

The attached document sets out some detail about the Department's requirement and the context within which the service will operate. Disclaimer

This RFI does not commit the DWP to undertaking any formal procurement activity. This RFI is a means through which the DWP can test their current thinking with the market and obtain appropriate market feedback.

Participation, or non-participation, in this RFI will not favour, disadvantage, or preclude any parties who receive the RFI in any subsequent procurement activity.

The information contained in this RFI may change prior to any future market competition. DWP reserves the right to cancel or amend any future requirement or commercial competition opportunity.

Please note that any information provided in response to this RFI may be shared with other UK Government departments for the purpose of market analysis and procurement planning and will be handled in line with applicable data protection and freedom of information requirements.

Where you consider any information provided to be commercially sensitive, please clearly identify it and provide a brief explanation.

Key dates

DWP will be holding a market engagement session on Monday 22nd September 2025 between 3-4pm, to provide interested suppliers with an overview of our requirements and to provide an opportunity to ask any questions.

The session will be held via Microsoft Teams, interested parties should register their interest for the session by contacting [email protected] and we will share the meeting invitation link with you.

Following the event and once DWP has received responses to the RFI, it is expected that a procurement process will be undertaken in October 2025 through a CCS Agreement with a view to awarding a contract to start in January 2026.

Response

All queries and submissions should be submitted to the following email address: [email protected]

Suppliers may also submit clarification questions to the email stated above, the deadline for clarification questions is 26/09/2025. DWP will endeavour to answer all clarification questions in a timely manner.

The deadline for submitting an RFI response is 03/10/2025 at 12pm.

Additional information: The Market Engagement session will be held on Monday 22nd September at 3pm via Microsoft Teams. If you would like an invitation to the event, please request the link by emailing [email protected].

Deadline for you to respond to the RFI questions is Friday 3rd October at 12pm.