Enterprise payment management system
The Riverside Group Limited · North West
Key facts
- Estimated value
- £5,000,000
- Engagement closes
- 19 Dec 2025
- Contract ends
- 30 May 2029
- Buyer type
- Housing
- Source
- Find a Tender
Description
We have kickstarted a large programme to understand the existing challenges and opportunities. The key findings of the current state assessment are: Contract Management & Optimisation: Multiple contracts providing similar services creates several challenges including, increased costs and overheads. Duplication of Services: Overlapping services (especially telephone payments and direct debits) lead to administrative complexity and unnecessary costs (economies of scale). Inconsistent Customer Experience: Customers from different parts of the merged organisation face varied payment options, leading to confusion and potential dis-satisfaction. Gap in Services: With closure of banks and post offices, local convenient options for customers to pay (pay point), alternatives to minimise handling of cash (card machines) etc. Technical Inefficiency: Managing multiple systems creates increased complexity for our technical teams within Technology & Finance. As a result, the group have set out key justifications which revolve around implementing a single enterprise-wide solution for Payments and Collections Offers the opportunity to reduce the technical complexity and contractual challenges resulting from several solutions across Payments & Collections. Improves Customer Experience by centralising Collections through a single solution providing all Customers a single view. Potential to improve collection routes available to customers in a changing banking environment. Improves group's ability to report and track insights enabling wider recovery strategy improvements. Simplifies internal Business Processes and business adoption activities because of a single-solution focus.
Categories (CPV)
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