Civica CFRMIS Cloud G Cloud Call Off Contract
Shropshire Fire and Rescue Service · United Kingdom
Key facts
- Contract value
- £175,965
- Awarded
- 27 Feb 2026
- Contract starts
- 01 Mar 2026
- Contract ends
- 28 Feb 2029
- Procedure
- Below threshold - unknown
- Buyer type
- Emergency services
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| Civica UK Limited | £175,965 |
Description
The Contracting Authority requires the provision of a Community Fire Risk Management Information System (CFRMIS) as a cloud‑hosted Software‑as‑a‑Service (SaaS) solution, including associated implementation, migration, support, and optional professional services. The solution must be delivered remotely, fully hosted by the supplier, and accessible via standard web browsers. The supplier must meet the defined service levels relating to system availability, support response times, and data protection requirements. All services must comply with relevant UK legislation, including data protection and cybersecurity standards. No physical goods are required as part of this contract. The contract includes: Provision of licensed access to the SaaS platform for authorised users Initial system configuration, onboarding and data setup Training for system administrators and end‑users Technical support, incident management and system maintenance Regular software updates, security patching and availability monitoring Secure export and handover of data at contract end Professional services are to be delivered on a time‑and‑materials basis and invoiced monthly in arrears, while SaaS licensing is invoiced annually in advance. The total contract value for the initial term is £175,965 (ex VAT).
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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