ITSM Toolset
London Borough of Harrow · London
Key facts
- Contract value
- £126,773
- Awarded
- 03 Feb 2026
- Contract starts
- 17 Feb 2026
- Contract ends
- 16 Feb 2027
- Procedure
- Below threshold - limited competition
- Buyer type
- Local government
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| Ultima Business Solutions | £126,773 |
Description
IT Service Management (ITSM) processes (including, but not limited to incidents, major incidents, request fulfilment, change, problem and security event management). Management Information for reporting and performance management purposes. The ITSM platform is widely used by internal teams and key suppliers to manage demand from end users from notification of the issue through to resolution of tickets logged. 2026/2027 costs include licensing to implement a chatbot which can handle common requests as well as generative AI which helps generate ticket summaries, suggests next actions and auto-creates content such as knowledge base articles.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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