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Published 27 Jan 2026

Services-Framework-Debt Collection

United Utilities Water Limited · North West

Key facts

Engagement closes
10 Feb 2026
Contract ends
30 Nov 2029
Procedure
Competitive flexible procedure (framework)
Buyer type
Utilities & transport

Description

Service Requirement - Debt Collection (Household only). The scope is for Debt Collection services for United Utilities Household Customers. Debt Collection Agencies play a part in the strategy of recovering debt in at various stages within the collections processes. Debt Collection activities at United Utilities include: - Recovery of live debt on existing customer base. - Trace and Collect on Leaver Debts. - Field visits for various campaign activity. - Campaign Activity for earlier collections. - Specialist activities e.g. Probate.

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