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Tenfell
Closed tender
Published 17 Nov 2025

Tenant Satisfaction Survey

South Tyneside Borough Council · North East

Key facts

Estimated value
£48,000
Closing date
05 Dec 2025
Contract ends
31 Jan 2029
Procedure
Below threshold - open competition
Buyer type
Local government

Description

South Tyneside Council wishes to carry out a tenant satisfaction measures (TSM) survey to understand the views of our customers. The council currently has 16,000 tenancies. We would like the successful provider to use the government's set TSMs questions as the basis for carrying out a tenant satisfaction survey with a representative sample of the council's tenants. The survey may need to be reviewed and amended should the content of the TSMs change during the period but must include:- • Separate covering letter • All required TSM questions • Two additional open text questions • Six demographic questions (9 options max per question, previously one A4 side)

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