Prisoner Integrated Communications Service (PICS) – Preliminary Market Engagement
Ministry of Justice · London
Key facts
- Estimated value
- £302,400,000
- Engagement closes
- 30 Nov 2026
- Contract ends
- 31 Jan 2040
- Buyer type
- Central government
- Source
- Find a Tender
Description
The Prisoner Integrated Communications Service (PICS) is to replace the current Prisoner Telephony Service (PTS) currently implemented across public prisons in England and Wales. The current PTS involves use of what are widely referred to as PIN phones - pay-phone devices, which are operated with a Personal Identification Number (PIN) linked to a specified prisoner’s account (instead of cash or a phonecard). A prisoner can only make calls to limited nominated numbers which are pre-vetted. This includes family, friends, legal representatives and the Samaritans. This service is currently provided to approximately 70,000 prisoners, through over 60,000 in-cell phones and 5,000 wing phones, across 109 public prisons in England and Wales. The service is critical for prisoners and prison staff as it contributes to wellbeing, rehabilitation, and supports discipline by enabling prisoners to maintain contact with key people such as friends, family and support services. The replacement PICS will provide prisoners in England and Wales with strictly monitored digital communication channels (voice, messaging & potentially in-cell video at a later date) via digital devices such as laptops or tablets (currently Launchpad laptops) to securely contact family and friends, legal contacts, prison officers and external organisations to support their overall wellbeing and rehabilitation. MoJ is in the process of defining its design for the future PICS and is seeking supplier insights and feedback for potential enhancement options that could be included in the proposed solution through preliminary market engagement.
Categories (CPV)
- 32524000 Telecommunications system
- 32250000 Mobile telephones
- 64212800 Pay phone provider services
- 64215000 IP telephone services
- 64212100 Short Message Service (SMS) services
- 64212900 Pre-paid phone card provider services
- 32412100 Telecommunications network
- 64214400 Communication land-line rental
- 32520000 Telecommunications cable and equipment
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