DVSA contact centre additional capacity - Call Surges
Driver and Vehicle Standards Agency · United Kingdom
Key facts
- Estimated value
- £3,500,000
- Contract ends
- 18 Jul 2030
- Buyer type
- Central government
- Source
- Find a Tender
Description
This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.
Categories (CPV)
- 79512000 Call centre
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