Respond Case Management System
Stockton-on-Tees Borough Council · North East
Key facts
- Contract value
- £67,240
- Contract starts
- 30 Sep 2025
- Contract ends
- 30 Sep 2028
- Procedure
- Below threshold - without competition
- Buyer type
- Local government
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| Aptean | £67,240 |
Description
This contract is for a case management system for the Information Governance team to record requests (some statutory) such as Freedom of Information, Environmental Information Regulations requests, Data Protection Act requests, social worker requests from other local authorities, data breaches, MP enquiries, complaints (corporate and statutory), Local Government and Social Care Ombudsman investigations, and Information Commissioner's Officer enquiries. The system supports officers in coordinating the responses, holding a centralised record, and in the preparation of performance reports. Procurement will be carrying out an exception Direct Award. It will not be cost effective to procure a brand new system. The current contract is on a rolling contract, but the rolling price is more expensive than if SBC are to have a fixed contract.
Categories (CPV)
- 48810000 Information systems
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