South Norfolk Council: Customer Relation Management Software Package - AWARD
East Suffolk Council · East of England
Key facts
- Contract value
- £796,855
- Awarded
- 10 Sep 2025
- Contract starts
- 10 Sep 2025
- Contract ends
- 11 Sep 2032
- Procedure
- Negotiated procedure
- Buyer type
- Local government
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| GOSS INTERACTIVE LIMITED | £796,855 |
Description
South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils' delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them.
East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council and Broadland District Council.
Categories (CPV)
- 72212100 Industry specific software development services
- 48333000 Contact management software package
- 48217000 Transaction-processing software package
- 72212211 Platform interconnectivity software development services
- 48219300 Administration software package
- 72212445 Customer Relation Management software development services
- 48100000 Industry specific software package
- 48445000 Customer Relation Management software package
Similar open tenders
Ireland West SDZ Designated Activity Company DAC is seeking consultancy services to support the development of an Aviation Circular Economy Hub at Ireland West Airport Knock.
Location: IrelandBuyer: Mayo County Council
Open tenderCloses 24 Nov, 202619 daysValue €125.00KSource TEDMCC are publishing this competition on behalf of Ireland West SDZ Designated Activity Company. The brief is to undertake the market validation, technical, commercial and operational planning development work necessary to establish the proposed Hub’s viability. The tenderer shall identify an appropriate operating model
EMMS Cyber Security SME Support Programme
Location: Yorkshire and the HumberBuyer: Lincolnshire County Council
Open tenderCloses 18 Nov, 202613 daysValue £65.00kSource Find a TenderIndustrial Cyber Security pilot programme aimed at improving cyber resilience readiness within SME manufacturing businesses. This exercise is being led by the LCC on behalf of Leicestershire, Nottinghamshire, Derbyshire, Northamptonshire, and Greater Lincolnshire.
Digital Connectivity Programme - 1gb Broadband Install and Service Delivery
Location: ScotlandBuyer: North Lanarkshire Council
Open tenderCloses 8 Dec, 202633 daysValue £85.45mSource Find a TenderNorth Lanarkshire Council (the “Council”) is undertaking a major digital transformation programme to deliver gigabit capable broadband connectivity to approximately 37,000 Council owned social housing properties across the authority area. The programme is a core component of the Council’s Digital Connectivity Masterpla
The Spencer Academy Trusts Microsoft Licensing & Support Services
Location: East MidlandsBuyer: THE SPENCER ACADEMIES TRUST
Open tenderCloses 23 Nov, 202618 daysValue £525.00kSource Find a TenderSpencer Academies Trust is seeking a suitably qualified supplier to provide Microsoft Licensing and Support Services. The contract will include the provision, management and support of the Trust's Microsoft licensing estate, including Microsoft 365 A3 and Microsoft 365 A5 licensing, licence administration, subscription
ICT Network Support Services for Tailte Éireann
Location: IrelandBuyer: Tailte Éireann
Open tenderCloses 8 Dec, 202633 daysValue €800.00KSource TEDThe provision of Network maintenance, software and related services to support Tailte Éireanns network infrastructure. The network equipment and services the subject of this tender consists of Cisco and Dell switches and routers and any attached equipment such as GBIC’s etc
Contract for Education and Outreach Programme Management Services
Location: IrelandBuyer: Department of Culture Communications Sport
Open tenderCloses 11 Dec, 202636 daysValue €320.00KSource TEDThe National Archives has been very successful in recent years in broadening the understanding of our role as the keeper of the records of the State amongst the general public. This enhanced public engagement has seen more people visit the National Archives online and in person(outside of the usual academics and resear