Purchasing of Telephony Services for University Clearing Days
Sheffield Hallam University · Yorkshire and the Humber
Key facts
- Contract value
- £251,929
- Awarded
- 01 Nov 2025
- Procedure
- Award procedure without prior publication of a call for competition
- Buyer type
- Education
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| NETCALL TECHNOLOGY LIMITED | £251,929 |
Description
Provision of a hosted contact centre and telephony solution to support the University's student recruitment and enquiry handling activities, particularly during peak Clearing periods. The service includes cloud-based contact centre functionality, automated call distribution, IVR call routing, workflow automation, and integration with Microsoft Teams and the University's existing telephony systems. The contract also covers ongoing support and maintenance, service availability management, analytics and reporting, and professional services to support configuration, optimisation, and training. The solution enables the University to manage high volumes of inbound and outbound calls efficiently and reliably during critical recruitment periods.
Categories (CPV)
- 64200000 Telecommunications services
Similar open tenders
Digital Connectivity Programme - 1gb Broadband Install and Service Delivery
Location: ScotlandBuyer: North Lanarkshire Council
Open tenderCloses 8 Dec, 202633 daysValue £85.45mSource Find a TenderNorth Lanarkshire Council (the “Council”) is undertaking a major digital transformation programme to deliver gigabit capable broadband connectivity to approximately 37,000 Council owned social housing properties across the authority area. The programme is a core component of the Council’s Digital Connectivity Masterpla
Post Office Branch - Lockwood
Location: LondonBuyer: Post Office Limited
Open tenderCloses 17 Nov, 202612 daysValue £8.00kSource Find a TenderPost Office Ltd is looking for a successful retailer to either purchase the current business or incorporate a Post Office Local into their existing or proposed business. The offer available in this Post Office would be: Post Office Local - integrating Post Office services into a vibrant and sustainable retail business,
Global Travel, Accommodation and Venue Management Services
Location: North WestBuyer: Government Commercial Agency
Open tenderCloses 8 Dec, 202633 daysValue £36.25bnSource Find a TenderA framework providing comprehensive booking solutions for all UK Public Sector Travel needs, including air, rail, taxis, coaches, car hire, accommodation and venues for meetings, conferences and events, as well as emergency travel and accommodation solutions, including for civilian cohorts under the care of a UK Public
Post Office Branch - Old Colwyn
Location: LondonBuyer: Post Office Limited
Open tenderCloses 29 Nov, 202624 daysValue £10.50kSource Find a TenderPost Office Ltd is looking for a successful retailer to incorporate a Post Office Local into their existing or proposed business. The offer available in this Post Office would be: Post Office Local - integrating Post Office services into a vibrant and sustainable retail business, so they can be offered over the same op
Post Office Branch - Easingwold
Location: LondonBuyer: Post Office Limited
Open tenderCloses 29 Nov, 202624 daysValue £8.00kSource Find a TenderPost Office Ltd is looking for a successful retailer to either purchase the current business or incorporate a Post Office Local into their existing or proposed business. The offer available in this Post Office would be: Post Office Local - integrating Post Office services into a vibrant and sustainable retail business,
Post Office Branch - Ameysford Road
Location: LondonBuyer: Post Office Limited
Open tenderCloses 12 Nov, 20267 daysValue £8.00kSource Find a TenderPost Office Ltd is looking for a successful retailer to incorporate a Post Office Local into their existing or proposed business. The offer available in this Post Office would be: Post Office Local - integrating Post Office services into a vibrant and sustainable retail business, so they can be offered over the same op