Salesforce Service Cloud Voice
Places for People · United Kingdom
Key facts
- Contract value
- £22,538,948
- Awarded
- 16 Jan 2026
- Procedure
- Award procedure without prior publication of a call for competition
- Buyer type
- Other public body
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| SALESFORCE UK LIMITED | £22,538,948 |
Description
Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products. These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel engagement, and improved agent productivity tools. The procurement will be carried out as an extension to the current contractual arrangements with Salesforce.
Categories (CPV)
- 72212445 Customer Relation Management software development services
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